Common Questions

  1.  I’ve never done this before. Can you tell me about your services?
  2.  How much service do I need to contract for?
  3. What are your credentials for providing this service? Why should I choose David York Agency?
  4. Do you take insurance? 
  5. What kind of information do you need to know?
  6. What qualifications do your aides have? 
  7. What exactly would the aide do for me or my loved one?
  8. How do I order your service?  How do I get started?
  9. What ongoing service do you provide?
  10. What geographical areas do you service?
  11. How quickly can service be provided?
  12. If a client is unhappy with a home health aide, what is the procedure to change the home health aide?
  13. If I want to terminate service, how far in advance should I notify the agency?

 

Q1: I’ve never done this before. Can you tell me about your services?

A:  We are a Home Health Care Agency which means that we provide Certified Home Health Aides and Certified Personal Care Aides for service in the comfort of your home.  We furnish the elderly and infirm with the help to meet their individual, personal care needs so that they can remain in safe and familiar surroundings.

Less often, we provide Skilled Nurses such at Registered Nurses and Licensed Practical Nurses when medical necessity dictates.

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 Q2:  How much service do I need to contract for? 

A:  Home Health Aides are available on an hourly live-out or 24-hour live-in basis. We provide home care services anywhere from 4-24 hours a day in any 1-7 day week. We contract services for Full-Time or Part-Time, Live-In or Live-Out.

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Q3:  What are your credentials for providing this service?

 A:  David York Agency is owned and operated by a highly experienced Registered Nurse who long ago realized the need for quality homecare services.  We have a thirty year history, of providing Certified Home Health Aides to the elderly and infirm.

David York Agency, Ltd. is licensed by the New York State Department of Health.

David York Agency is a family run business, that  provides premier home health care to its clients while putting a premium on personal service and attention.  We view our clients as part of the David York Agency family.

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Q4:  Do you take insurance?

A:  We accept reimbursements from most insurance companies and Medicaid.

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 Q5:  What kind of information do you need to know?

A: There are many different ailments that loved ones may experience. No two conditions (or lifestyles) are the same. We would like to find out more about your loved one’s needs so we can help you find the best care. When you call our office our staff is well trained and expert at asking you the right questions so that a suitable care plan for specific situation can be developed and implemented.

Call our Health Care Specialists today for a personal consultation at (718) 376-7755.

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 Q6:  What qualifications do your aides have?

A: They all go through a training course that is approved by the New York State Dept. of Heath and are certified Home Health Aides or Certified Personal Care Aides.

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Q7:  What exactly would the aide do for me or my loved one? 

A:  Assistance with Activities of Daily Living (ADLs):  Personal Care such as bathing, dressing, toileting, grooming, mobility, transferring, positioning, feeding, oral hygiene.

 

Grocery Shopping & Meal Preparation, taking into account any Special Dietary Requirements
Light Housekeeping & Laundry
Escorting Clients to Doctor Visits or Other Appointments
Reminding Patient to Take Medications
Companionship & Conversation
Accompanying on walks, outings, & other pleasant events
Household Tasks & Various Personal Errands

 

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Q8:  How do I order your service?  How do I get started?

A:  Just call our office.  An intake coordinator will discuss your unique situation and requirements. Clients will receive information regarding costs, fees, and procedures at the time of inquiry.

After that, a nursing supervisor will conduct an initial home visit to assess your needs and develop a comprehensive care plan. To be sure, we personally contact your physician and any other concerned health care professional in order to fine tune the treatment plan.

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 Q9:  What ongoing service do you provide?

A:  At no charge, regular visits to your home are schedules by a registered nurse to monitor the service and to supervise the staff to ensure that the care provided optimally meets your heath and rehabilitative needs.

A supervisory staff member is available by telephone and answering service twenty-four hours a day, seven days a week.

We are happy to make any changes or adjustments on an ongoing and as needed basis.

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 Q10:  What geographical areas do you service?

 A:  David York Agency is licensed by the State of New York and serves New York, Brooklyn, Bronx, Queens, Staten Island, and Nassau County.

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 Q11:  How quickly can service be provided?

A:  Generally, we can provide service within 24-48 hours after you request it.

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Q12: If a client is unhappy with a home health aide, what is the procedure to change the home health aide?     

 

A:  If you would like to change an aide for any reason, call the agency immediatley and ask for a replacement and it will be taken care of right away.

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Q13:  If I want to terminate service, how far in advance should I notify the agency?   

 

A:  You can terminate service at any time. It is recommended that you give the agency 48 hours notice to ensure a smooth transition.

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