In September 2014, a lawsuit was filed on behalf of a Staten Island man whose family, based on video footage taken in the man’s home, showed he was abused and neglected by his home health aide. The elderly man, who died in June at the age of 99, had poor eyesight and trouble walking and required 24-hour assistance. The family’s attorney, John Dalli of Dalli & Marino, stated that, “[the] driving force behind the lawsuit is to make others aware that if you’re going to trust these agencies don’t be under the false sense of security that these agencies have properly trained or screened these people.”
Of course, some home healthcare agencies are better than others. The key is to find the one that is most meticulous about the home health aides it sends out to their clients’ homes. David York Agency takes every step imaginable before hiring a home health aide to make sure they are skilled, trustworthy and reliable. While a patient is on their roster, s/he is checked on regularly to ensure the highest degree of quality home healthcare and personal service.
Taking the initial steps in choosing an agency should include these steps:
- Start with referrals. Does your family physician or specialist have any recommendations? Or do you know any friends who have used one? Knowing someone with first-hand experience with an agency can help narrow your choices.
- Educate yourself. Do the legwork when trying to choose. Online resources and reviews as well as meeting with or having a phone interview with an agency will help you get a better sense of how different organizations operate.
- Consider your medical needs. Different agencies may have more expertise in certain areas. Are they experienced in handling your loved ones’ specific conditions such as for Alzheimer’s or a stroke?
Experts recommend that, when possible, families start thinking about home healthcare well in advance. Doing the legwork before a decision is a looming necessity can help make the process easier and less stressful, ultimately leading to an overall better fit for your loved one.
David York Agency provides qualified and well-trained healthcare professionals when you need them: Certified Home Health Aides (HHA), Certified Personal Health Care Aides (PCA), Registered Nurses (RN), Licensed Practical Nurses (LPN), full- or part-time, live-in or -out, 24 hours a day, 7 days a week and is licensed by the New York State Department of Health. They believe your loved one deserves the best care.