Answers to Common Questions About In-Home Care in New York City

Frequently Asked Questions

Answers to Common Questions About In-Home Care

When you are presented with the challenge of finding help to care for the emotional and physical well being of someone you love, you will be faced with many questions, some that are obvious and some that are not.

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and confident in your final decision.

Below is a list of frequently asked questions that we hope will be a good starting point in your quest for answers. This is by no means an all-inclusive resource and we would expect you to have more questions and require additional information about the services and caregivers that our home healthcare agency provides.

We welcome your questions or comments and encourage you to contact us by phone at (718) 376-7755 or email us by CLICKING HERE. We would be happy to answer any questions you may have and help you with your specific long or short-term care needs.

Q. I’ve never done this before. Can you tell me about your services?

A. We are a Home Healthcare Agency which means that we provide Certified Home Health Aides and Certified Personal Care Aides for service in the comfort of your home. We furnish the elderly and infirm with the help to meet their individual, personal care needs so that they can remain in safe and familiar surroundings.

Less often, we provide Skilled Nurses such at Registered Nurses and Licensed Practical Nurses when medical necessity dictates.

Q. How much service do I need to contract for?

A. Home Health Aides are available on an hourly live-out or 24-hour live-in basis. We provide home care services anywhere from 4-24 hours a day in any 1-7 day week. We contract services for Full-Time or Part-Time, Live-In or Live-Out.

Q. What are your credentials for providing this service?

A. David York Agency is owned and operated by a highly experienced Registered Nurse who long ago realized the need for quality homecare services. We have a thirty year history, of providing Certified Home Health Aides to the elderly and infirm.

David York Agency, Ltd. is licensed by the New York State Department of Health.

David York Agency is a family run business, that provides premier home health care to its clients while putting a premium on personal service and attention. We view our clients as part of the David York Agency family.

Q. Do you take insurance?

A: We accept reimbursements from most insurance companies and Medicaid.

Q. What kind of information do you need to know?

A. There are many different ailments that loved ones may experience. No two conditions (or lifestyles) are the same. We would like to find out more about your loved one’s needs so we can help you find the best care. When you call our office our staff is well trained and expert at asking you the right questions so that a suitable care plan for specific situation can be developed and implemented.

Call our Home Healthcare Specialists today for a personal consultation at (718) 376-7755.

Q. What qualifications do your aides have?

A. They all go through a training course that is approved by the New York State Dept. of Health and are certified Home Health Aides or Certified Personal Care Aides.

Q. What exactly would the aide do for me or my loved one?

A. Assistance with Activities of Daily Living (ADLs): Personal Care such as bathing, dressing, toileting, grooming, mobility, transferring, positioning, feeding, oral hygiene.

Grocery Shopping & Meal Preparation, taking into account any Special Dietary Requirements
Light Housekeeping & Laundry
Escorting Clients to Doctor Visits or Other Appointments
Reminding Patient to Take Medications
Companionship & Conversation
Accompanying on walks, outings, & other pleasant events
Household Tasks & Various Personal Errands

Q. How do I order your service? How do I get started?

A. Just call our office. An intake coordinator will discuss your unique situation and requirements. Clients will receive information regarding costs, fees, and procedures at the time of inquiry.

After that, a nursing supervisor will conduct an initial home visit to assess your needs and develop a comprehensive care plan. To be sure, we personally contact your physician and any other concerned health care professional in order to fine tune the treatment plan.

Q. What ongoing service do you provide?

A. At no charge, regular visits to your home are schedules by a registered nurse to monitor the service and to supervise the staff to ensure that the care provided optimally meets your heath and rehabilitative needs.

A supervisory staff member is available by telephone and answering service twenty-four hours a day, seven days a week.

We are happy to make any changes or adjustments on an ongoing and as needed basis.

Q. What geographical areas do you service?

A. David York Agency is licensed by the State of New York and serves clients in metro New York, including Brooklyn, Bronx, Queens, Staten Island, and Nassau County. For a complete list of service areas click here.

Q. How quickly can service be provided?

A. Generally, we can provide service within 24-48 hours after you request it.

Q. If a client is unhappy with a home health aide, what is the procedure to change caregivers?

A. If you would like to change an aide for any reason, call the agency immediately and ask for a replacement and it will be taken care of right away.

Q. If I want to terminate service, how far in advance should I notify the agency?

A. You can terminate service at any time. It is recommended that you give the agency 48 hours notice to ensure a smooth transition.

New York City’s Trusted Home Care Agency Since 1984

When you are faced with the challenge of finding the best in-home care provider in New York City to help care for the emotional and physical well-being of someone you love, maybe your mom or dad, you will want to be confident that you are making the right choice.

At David York Home Healthcare Agency, extraordinary service is what sets us apart from other companies who provide in home health care services. Whatever your care needs, we are there for you, always striving to exceed your expectations.

We provide our home care, senior care, dementia care and specialized in-home care services throughout the New York metro area, including Manhattan, Brooklyn, the Bronx, Queens, Staten Island, Pelham Parkway, Forest Hills, Riverdale, Jamaica Estates, Bay Ridge, Brooklyn Heights, Bayside, Todt Hill, Briarwood and Nassau County. For a complete list of areas where we provide in-home care and support services for seniors, elderly adults and people of all ages, please visit our Service Areas page.

Complimentary Care Needs Evaluation

Making the decision about in-home care for a loved one is never easy, but finding the right answers can help you feel more comfortable with the options available and confident in your final decision. That’s why David York Home Healthcare Agency provides clients and their families with a complimentary care needs assessment with a registered nurse.

In the initial phone call and subsequent client meeting, we will thoroughly discuss your care needs and work with you and your loved one to determine how best to meet your requirements. After evaluating your home care goals we will have a better understanding of your loved ones physical, emotional and cognitive needs and will work with you to create a personalized plan of care.

FREE CARE NEEDS EVALUATION

At David York Home Healthcare Agency, extraordinary service is what sets us apart from other companies who provide in-home care services. Whatever your care needs, we are there for you, always striving to exceed your expectations.

“I am glad I called your agency and thankful that you chose both excellent aides to assist me.”

M KNew York, N.Y.

“This is a letter thanking you for providing wonderful services for my mother. Both D.B. (aide) and C.B. (aide) did a wonderful job in the time they took care of my mother.”

J TStaten Island, N.Y.

“I am grateful to you for sending 2 wonderful people to take care of my mother. I would give M. (aide) and G. (aide) the highest of recommendations. In fact, I have given the name of your agency to 2 different parties who are in need of help in caring for an older person. It was my pleasure dealing with such an understanding individual at your agency.”

G ICedarhurst, N.Y.

“Thank you for everything. You were very helpful in getting us reliable, friendly assistance. My family and I thank you deeply.”

M K FStaten Island, N.Y.

“My family and I wish to express our appreciation to your agency for the courteous and efficient manner in which assistance was given. We particularly would like to single out H.G. (aide) for the extraordinary care she provided. Not only did she attend to my mother’s physical needs in an excellent manner (hygiene, meals, etc.), but she gave her loving attention during a very difficult period. She is a warm, caring, highly intelligent woman and a fine credit to your agency.”

H CRockaway Park, N.Y.

“I just wish to express how pleased we all have been with the service you have provided.” –

E TWest Hempstead, N.Y.

“I am writing to commend your employee, B.S. (aide), for the excellent care she gave my mother. I must admit I had misgiving about allowing a total stranger to live in our home, but I had no choice. Mother was no longer able to care for herself and it was impossible for me to stay at home 24 hours a day to care for her. So a “live-in” was the only answer. B.S. was clearly the best thing that happened in a very sad, trying situation. She was a great comfort, and I hope to be able to keep up with her as a personal friend from now on. She is superb and definitely ‘one of a kind’.”

N BQueens Village, N.Y.

“We are all very satisfied and pleased with the aides you have sent to us. I don’t hesitate in recommending people to you. Thank you.”

M KStaten Island, N.Y.

“Thank you very much for your help and quick response to our needs.”

A J TBrooklyn Heights, N.Y.

“Anita, Thank you so much for your support and advice. We still talk about the extraordinary professionals that we dealt with during my mom’s time with us and you were of tremendous help. I know that others must appreciate you as well.”

T C HPark Slope Brooklyn, N.Y.

“Words cannot express the sincere gratitude we want to extend to you and your agency. On several occasions our family has had the need for home care and we’ve always been pleased with the quality of service you have provided. In particular, A.P. (aide) came to us and we immediately felt like she was a part of our family, and we a part of hers. Although she was only with us for a short time, her help and compassion for S.P (client) should not go unmentioned. Our warmest thanks to you and your staff.”

M WStaten Island, N.Y.

“On behalf of M.G. (client) I would like to thank you for all your assistance in providing me with aides to care for her. It was a big relief knowing she was cared for. I would particularly thank L.C. (aide) who was most helpful and caring and provided M.G. with comfort in her own home which was her wish.”

A INew York, N.Y.